Noticeboard

NEW GP JOINING THE PRACTICE

We are delighted to announce that Dr Madeline Brennan is joining the practice as a salaried GP and will officially start on 6th August 2019. You may be in contact with Dr Brennan before that as she is covering sessions in the interim period so please join us in welcoming her to the practice team.

ROUTINE APPOINTMENTS

On behalf of the staff and GPs at the practice we wish to inform you of our current difficulties with recruiting and retaining GP locums and GPs to help with the increasing workload we are experiencing.

This will result in patients experiencing longer waiting times for an appointment, especially if requesting a particular GP.

This situation is likely to continue for some time and we would appreciate if you could bear with us. We will continue to take steps to ensure we deliver the best care and service to you and thank you for your understanding.

TELEPHONE CALL BACK REQUESTS

All telephone requests to speak to a Doctor be requested between 8.30am and 10am each day.  For safety reasons we have a limited number of GP telephone call backs. The Receptionists will take your details and the GP will ring you back.  Please note that if you miss a call from the GP they will no longer be able to return your call and you will be required to ring the next day. Please inform the receptionist of the best number and time for the GP to contact you at.

DNA's

Please note that during the month of March 2019 we had 586 unattended appoitments.  These appointments could have been offered to othere patients needing treatment.  Please ring to cancel an appointment or text CANCEL at the end of your text message reminder if you are unable to attend as soon as possible.

Thank you for your co-operation.

TEXT MESSAGING and EMAIL SERVICE.

The Practice is currently operating a text message and Email service for some of our clinics.  If you have a mobile number and an email address and would like to receive a text message or email reminder of your appointment please inform the receptionist of your mobile number and email address.

 

 

 

Using Emis Access

We now offer patinets the use of a secure web site on the internet to:

  • Request repeat presciptions
  • Notify us about change of address, telephone number or e-mail
  • Book appointments

HOW DO I REGISTER FOR EMIS ACCESS?

You must be a fully registered patient, and need a letter from us containing personalised access codes.  To get this letter you need to ask at reception for Emis Acces, you will need to show some photo ID i.e passport/driving license.  The Receptionist will print out your access codes and registration instructions.  Once you have the access codes and intructions you can connect to the web site at any time and register.

HOW DO I GET ONTO EMIS ACCESS?

You can visit this page by clicking on the "BOOK APPOINTMENTS" within the webpage.  The first time you use it you will be asked to create your account.  Here you will need to enter the four registration codes given to you by the practice.

REPEAT PRESCRIPTION REQUESTS

If one of the doctors has arranged a repeat prescription for you and the reveiw date has not expired, then you can use EMIS Access to request a repeat prescripiton.  Prescriptions can be collected two full working days after the request.  Once you have logged onto Emis Access you can tick the items you require in the Repeat Prescription section of the screen.  There is no need to add a message to your request.  You will see a confirmation screen, providing you are happy with the selection you made click confirm.

VIEWING YOUR CONTACT INFORMATION

Clicking on View/Update Your Contact Info (opposite welcome on the EMIS access homepage) you will see the current details we hold for you.  If you need to make any changes click edit and make your changes.

 



 
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